You enjoy solving problems and wowing people with excellent service. You are able to adapt to ever-changing needs of customers and are able to work quickly and effectively respond to customer requests. You are a self-starter that anticipates needs. You have an interest in serving churches and ministries, universities, colleges, and schools, nonprofits, and political campaigns.
We believe that happy people produce better results for themselves and the collective team. We believe and value empowering people to work on something they enjoy — thus applicants likely would want to have an interest in serving our specific customer base outlined above.
We pay well and expect each member to pull her/his own weight. We work long hours, but we believe in ample rest and recovery. We value creating a lasting impact rather than short-sighted gains. We value fit over technical knowledge, loyalty over experience, and results over talk. We’re looking for folks who like to interact with (sometimes difficult) people and want to be a part of a team impacting millions of people per year. All positions are remote. Each position requires someone who is adaptable, flexible, and coachable.
If you believe you would be a great addition to our team and want to join a team with whom you can learn, have fun, and grow, please keep reading.
We are looking for a full-time, remote, customer-oriented Anedot Relationship Manager (ARM). Our ARMs answer phones, emails, and chats helping onboarding new customers, monitoring and supporting existing accounts, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. ASRs are genuinely excited to help our customers with patience, empathy, and passion. ARMs are able to de-escalate situations by phone and message and divert to the appropriate team member when necessary.
ARMs love to help people and can help people be happy with undesired outcomes. ARMs are analytical and can research and gather information. Customer feedback is priceless, and our ARMs are good listeners gathering invaluable information to support product improvement. Problem-solving also comes naturally to ARMs. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer issues.
We are a team of fast learners who rapidly adapt as situations change. We love learning and ask lots of questions because of our curiosity and desire to make things that are meaningful. If this doesn't sound like you, that's ok — this probably isn't a good fit.
ARMs work on our Service team as part of the Operations team.
We're rooted in Southern Louisiana but operate as a remote-first company that supports our team living in Texas, California, Washington, Ohio, Maryland, and Florida. We've got an old fashioned commitment to honor and excellence in what we do, and our customer-first hospitality is described as welcoming, courteous, helpful, respectful, and kind. We're the type of people whom you count on to do what is right and have your back.
Read more about Anedot on our Main Careers Portal.
NOTE TO APPLICANTS
If you do not respond to ALL questions, you will not be considered. When responding to annual salary, please do not put an hourly rate.